FAQs
🏷️ Products & Materials
Q: What types of products do you offer?
A: We feature three main categories—home accessories (pillows, decor accents, wall art), apparel (tees, hoodies, minimalist staples), and scented candles (clean-burning blends in elegant packaging).
Q: What materials do you use in your home décor and apparel?
A: We select high-quality, sustainable fabrics (like organic cotton) and responsibly-sourced décor materials that are both durable and eco-conscious.
Q: Are your candles made from eco-friendly ingredients?
A: Yes. We use clean, non-toxic wax blends (e.g., soy or soy-coconut), lead-free cotton wicks, and safe fragrance oils free from phthalates and carcinogens.
🕯️ Candle Care & Safety
Q: How should I burn my candle for best results?
A: Trim the wick to ¼″ before each use. For the first burn, let it create a full “melt pool” to avoid tunneling. Limit burning sessions to 1–3 hours max.
Q: Why did my candle tunnel or burn unevenly?
A: Tunneling happens when the melt pool doesn't reach the container edges. Ensure the first burn lasts long enough to melt wax across the entire surface.
Q: Is it safe to reuse the candle jar after it’s done?
A: Absolutely! Most jars can be cleaned and repurposed. Freeze the jar or pour hot water into it to release leftover wax, then wash with warm, soapy water.
đźšš Shipping & Orders
Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Domestic shipping typically takes 3–5 days; international orders may take 7–14 days, depending on destination.
Q: Can I track my order?
A: Yes! A tracking number will be emailed once your order ships. You can use that to monitor delivery progress.
Q: What if my item arrives damaged?
A: We're sorry! Please email us within 3 days of delivery with your order number and photos. We'll gladly offer a replacement or refund.
🔄 Returns & Exchanges
Q: Can I return or exchange a candle I've burned?
A: For hygiene and safety reasons, we only accept unburned candles for return or exchange.
Q: What's your return policy for apparel or home accessories?
A: Items must be unworn, unwashed, and with tags still attached. Return shipping costs are your responsibility. Refunds are issued to the original payment method once we receive the item.
đź’ł Payments & Security
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, Amex), PayPal, Apple Pay, and Google Pay.
Q: Is my payment information secure?
A: Absolutely. All transactions are encrypted and processed through secure, PCI-compliant payment processors.
đź“ž Need Help?
Can’t find the answer you’re looking for? Reach out anytime via email at info@essenceelegance.store—we're happy to assist!